FAQ

If you have an account but forgot your password, you can reset it from the login page by clicking on "FORGOT PASSWORD?"

IMPORTANT: When choosing a new password, remember to enter at least 8 characters, including a special character (!ӣ\$%&/23456...) and an uppercase letter.

Free shipping for orders of €79 or more in Italy and €150 in Europe.

Shipping costs in Italy and San Marino are €4.50 (VAT included) for all orders of €79 or less (VAT included). Shipping is free for orders of €79 or more (VAT included).

Shipping times (i.e., delivery to the carrier) for orders in Italy and San Marino may take up to 5 working days (excluding Saturdays, Sundays, and holidays).

Shipping costs are €8.50 (VAT included, NO CANARY ISLANDS) for all orders of €150 or less (VAT included). Shipping is free for orders of €150 or more (VAT included).

Shipping times (i.e., delivery to the carrier) may take up to 7 working days (excluding Saturdays, Sundays, and holidays).

Shipping costs to Switzerland start at €14.20 for all orders of €149.99 or less (VAT CH included). Shipping is free for orders of €150 or more (VAT CH included).

For orders to Switzerland, an additional customs clearance fee of €10 applies.

Shipping times for orders to Switzerland may take up to 7 working days (excluding Saturdays, Sundays, and holidays).

Delivery is expected within 2-7 business days, depending on the area.

Delivery times are indicative and may vary due to external factors, holidays, or issues related to the courier. Additionally, they are calculated from the date the order is processed. Orders are processed within 2 days from the date of purchase.

Once the order has been placed, you can no longer modify the shipping or billing information. If you encounter any issues while entering your details at checkout, you can contact our e-commerce customer service at info@gheta.com.

If you see a message stating that the tracking code is not yet active, it simply means that your order has been handed over to the courier, but the tracking has not been activated yet.

Try checking again after a few hours or the following day.

If your order’s tracking shows "Unknown Recipient", it likely means that some essential information is missing from your address, which is required for successful delivery (such as the name displayed on your intercom).

You can contact our customer support at info@gheta.com, providing your order number and the complete address with all necessary details for delivery.

We will forward the updated information to the courier as soon as possible!

If your tracking status says "In Transit", it means that your package is on its way to the courier’s local hub in your area, from where it will then be dispatched to your provided address.

If this status remains unchanged for a few days, it may be due to minor shipping delays—don’t worry! You can check the order status the next day.

We recommend contacting our customer support at info@gheta.com only if the status remains unchanged for more than 3 business days.

* During peak periods—such as Christmas or Black Friday—delivery may take a few extra days.

If your order was already paid for, we can arrange a second shipment at the customer's expense. You will need to make an additional payment of €4.50 for shipments within Italy. For international shipments, the cost will be calculated based on the package's weight.

If the recipient is absent at the time of delivery, you will receive an email from the courier with a link where you can provide instructions for re-delivery.

No, unfortunately, it is not possible to combine two orders or have them shipped together. You will receive two separate tracking numbers, and if applicable, shipping fees will be charged for both orders.

If delivery is unsuccessful, you will receive an email from the courier with a link where you can provide instructions for re-delivery.

Absolutely not! Our package does not contain prices and is safe even if it is a gift.

The email is an automatic reminder, intended for those who have not yet completed the bank transfer. If your order has been successfully paid, it’s just a matter of time—it will automatically move to processing within a maximum of 4 business days.

It usually takes 2 to 4 business days for the bank transfer to be received (even if it was instant), as processing times vary depending on the bank.

As soon as we receive the payment, your order will automatically move to processing.

Unfortunately, we cannot modify orders that are already being processed. You will need to place a new order including the forgotten product.

To use a discount code, make sure that:

• You are logged into the website using your credentials.
• You have copied and pasted the entire code, selecting the entire pink box where the code is displayed.
• The products in your cart are not marked with an "X," meaning they are not excluded from promotions.

If you still cannot use your code, try browsing in incognito mode or accessing the website from a different browser.

Some products are not eligible for discount codes. You can recognize them because they are marked with an "X".

It is also possible that the discount code is no longer valid or cannot be applied because you have already used it. In these cases, a notification will appear.

No, discount codes cannot be combined!

No, unfortunately, it is not possible to return or request a refund for a product that has been opened and used.

We are sorry that you were not satisfied with the product, but please write to us at info@gheta.com to share your experience. Your feedback is important to us!

If you purchased a product from www.gheta.com and are not satisfied with your choice, don't worry! Below is everything you need to know about returning our products.

Returned items will be refunded or replaced, provided they are intact, unused, undamaged, unwashed, and still have their original identification tag and packaging.

You have 14 days from receiving the purchased item to complete the return process and request a size/product exchange or a refund (excluding return shipping costs).

Returned items that are incomplete, worn, damaged, or dirty due to the customer's fault will not be refunded, nor will they be eligible for a credit equivalent to the originally ordered item's price.

If returned items are missing tags or have a damaged box, Intercomm S.r.l. reserves the right to withhold €5 from the paid price before issuing any refund.

If you believe you received a defective product, contact our customer service at info@gheta.com

Notify our customer service within 14 days of receiving your package!

1. Fill out the form
   Download and complete the PDF form and place it inside the package.
2. Contact customer service
   Send a copy of the form to our customer service info@gheta.com
3. Prepare the package
   Place the return form and the products you wish to return inside the package.
   Remember: Products must be intact, unused, and in their original packaging.
4. Ship the package
   Send the package with your chosen courier (return shipping costs are borne by the customer) to the following address:
   Gheta – Intercomm S.r.l.
   Via Trieste 126B
   31030 Arcade (TV) Italy

Please note that the above procedure is mandatory, and requests received after the 14-day deadline or through other means or procedures will not be considered.

All products that arrive at our warehouse without being registered as a return request within 14 days from delivery will not be refunded or replaced.

After evaluating the return conditions, you will receive a refund for the purchase price, excluding shipping costs, within 15 days of receiving the return.

Defective items are covered by a two-year warranty from the date of purchase, ensuring the repair or replacement of products in case of manufacturing defects. There are two scenarios:

• I purchased from the Gheta website: If you believe you received a defective product through our e-commerce store, please send an email to info@gheta.com, explaining the issue in detail. We recommend attaching photos (maximum size 10MB).
• I purchased in-store or from an online shop other than Gheta.com: If you bought the product in a physical store, you must contact the store directly and provide proof of purchase (receipt). The store will assess the defect and, if necessary, send the product to us for testing.

The initial cost of returning a defective product must be covered by the customer. However, Intercomm Srl will refund the shipping costs after verifying that the product is indeed defective.

The customer must only return the product after correctly completing the online return request and must use the most economical shipping method available.

To receive a refund for the shipping costs, the customer must provide a photo of the payment receipt and the tracking number.

⚠ Important: The customer is responsible for the return shipment until it arrives at our warehouse. If the product is found not to be defective, the return shipping costs will not be reimbursed.

Once we receive your return request, we will evaluate its validity and approve it within 5 business days.

After you return the product, we will verify its eligibility based on our return guidelines and proceed with either:

• Sending a replacement product, following the standard shipping timelines.
• Issuing a refund, which will be processed within 15 days from the date we receive the returned item.

⚠ Important Notice:

• We recommend keeping the tracking number for the return, as the customer is responsible for ensuring its delivery.
• If the product is not returned within 20 days from the date the return request form was submitted, it will be considered a withdrawal from the return request (except in cases of unforeseen delays after shipment).
• Before sending the product, you must complete the online return request correctly.
• Any products received at our warehouse without an official return request submitted within the 14-day legal period will not be refunded or replaced.